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Removing Jammed Paper from Rear Side

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Important

  • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Make sure that all faxes have been sent and received, press the printer's Stop button to stop printing, and then turn off the printer.
  • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

  1. Turn off printer and unplug it.

  2. Retract output tray extension and paper output support, and close paper output tray, front cover, and document tray.

  3. Open document cover and stand printer with right side of printer facing down.

    Important

    • Stand the printer on a wide and flat surface such as a desk.
    • Hold the printer firmly with both hands and be careful not to hit it against hard objects.
    • Use the document cover as a support to prevent the printer from falling over.

  4. Open rear cover.

    When you open the rear cover, support the printer with your hand so that it does not fall over.

  5. Hold jammed paper firmly and pull it out slowly.

    When you pull the jammed paper, support the printer with your hand so that it does not fall over.

    Note

    • If the paper is rolled up, pull it out and grasp the edges of the paper.

  6. Close rear cover.

  7. Return printer to its original orientation.

  8. Plug printer back in and turn printer back on.

  9. Load paper.

    Note

    • Make sure you are using suitable paper and loading it correctly.
    • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

  10. Open paper output tray.

  11. Pull paper output support and open output tray extension.

  12. Redo printing.

    All jobs in the print queue are canceled. Redo the printing.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.